Ordering Questions
For all candy products made to custom order specifications, we require at least 1 – 3 weeks notice to create and deliver your order depending on your delivery location, so please take this into consideration when you are deciding when to place your order. We recommend you place the order well in advance, especially if you are located in WA, NT, northern QLD or a rural area.
When you place an order, you are required to supply us with an “Event Date” (the actual date of your event) and a “Date Required” (the date you would like to receive your candy order by). We recommend placing your order in advance and having a “Date Required” which is 2 – 4 weeks prior to your event date.
If your order is urgent, please contact us ASAP and we will do our best to accommodate you, depending on your location and the shipping timeframe. Often we can arrange for your order to be sent that day or by the following day!
Simply select the product(s) that you want to order add them to the shopping cart. When you are finished, go to “Checkout” and sign in if you are a returning customer or register if you are a new customer, or checkout as a guest without registration if you prefer. Complete your shipping address and contact details etc. All areas with an asterisk must be completed. Select pick up or delivery, and then select the payment method. Tick the box to accept the Shipping Information and Terms and Conditions after reading them. Finally, click “Submit My Order”.
If you are having trouble, you are also welcome to place your order by:
Phone: (03) 9334 2225
Email: info@designercandy.com.au
Appointment: Please call to arrange an appointment at our candy factory and showroom at 31 Allied Drive, Tullamarine, Melbourne, VIC 3043.
Customised Product Questions
Giant 1kg or 4kg Lollipops: Personalised candy text on the front of the lollipops (letters created from candy!) is only able to be done on our Giant 1kg or 4kg lollipops.
Heart, Star, Cross, or Swirl Designs are able to be made in custom colours and flavours for orders of 5kg or more (Custom Colour Generic Candy).
All other designs in the Standard DC Candy Range are only able to be made in custom colours and flavours if they are ordered in a 10kg batch (10kg Designer Personalised Candy).
Shipping Questions
General Candy Questions
Stored correctly the candy will last for about 12 months, or lollipops for about 6 months. The candy products will not “go off”, but the colours can fade and the texture can go soft after this time. We recommend having the “Date Required” for delivery or pick up 2 – 4 weeks prior to your event date to ensure ultimate freshness. All products should be kept airtight and stored in a cool dry area away from excessive heat or sunlight.
Sugar, water, glucose, food acid (330), flavours, and colours 102, 110, 122, 123, 133,155,171. We use only the highest quality Australian ingredients and flavours to provide you with the best tasting premium candy. Our candy is nut free, gelatin free, dairy free, soy free, gluten free and fat free.
To see how the magic happens click here to see our candy making slideshow.
Ingredients – Sugar, Gluecose, Water, Food Acid (330), Flavours, Colours 102, 110, 122, 123, 133, 155, 171.
May contain traces of bees wax.
10kg Designer Personalised Candy Questions
No. Due to the way the Designer Personalised Candy is handcrafted to get the personalised letters / design inside the candy, the whole 10kg has to be the same design, as it is created from one giant batch.