Ordering Questions

For all candy products made to custom order specifications, we require at least 1 – 3 weeks notice to create and deliver your order depending on your delivery location, so please take this into consideration when you are deciding when to place your order. We recommend you place the order well in advance, especially if you are located in WA, NT, northern QLD or a rural area.
When you place an order, you are required to supply us with an “Event Date” (the actual date of your event) and a “Date Required” (the date you would like to receive your candy order by). We recommend placing your order in advance and having a “Date Required” which is 2 – 4 weeks prior to your event date.

If your order is urgent, please contact us ASAP and we will do our best to accommodate you, depending on your location and the shipping timeframe. Often we can arrange for your order to be sent that day or by the following day!

Simply select the product(s) that you want to order add them to the shopping cart. When you are finished, go to “Checkout” and sign in if you are a returning customer or register if you are a new customer, or checkout as a guest without registration if you prefer. Complete your shipping address and contact details etc. All areas with an asterisk must be completed. Select pick up or delivery, and then select the payment method. Tick the box to accept the Shipping Information and Terms and Conditions after reading them. Finally, click “Submit My Order”.

If you are having trouble, you are also welcome to place your order by:

Phone: (03) 9334 2225

Email: info@designercandy.com.au

Appointment: Please call to arrange an appointment at our candy factory and showroom at 31 Allied Drive, Tullamarine, Melbourne, VIC 3043.

We accept payment through PayPal Secure Checkout by using a credit card or PayPal account, direct deposit / EFT into our bank account, or payment by phone with Visa or MasterCard. Orders paid for by direct deposit or phone ordering will not be processed until payment has been received.

Customised Product Questions

Most colours can be done. If you require a specific shade, please post a colour sample to us at: Designer Candy, PO Box 11, Tullamarine, VIC 3043. We can’t guarantee an exact match, but our confectioners will use your colour sample to match the candy colour as close as they can.
No! The colours and flavours are completely separate, so you can choose any flavour, regardless of which colours you have chosen.
Strawberry, lemonade, raspberry, apple, blueberry, grape, watermelon, strawberry & cream, peaches & cream, peach, mango, passionfruit, lemon, lime, orange, peppermint, aniseed, rose.
Regular lollipops: You can personalise the lollipops by adding Designer Candy’s personalised stickers & tags. Have your personalised message on the stickers which can be attached to the front of the lollipops.
Giant 1kg or 4kg Lollipops: Personalised candy text on the front of the lollipops (letters created from candy!) is only able to be done on our Giant 1kg or 4kg lollipops.
No. All designs in the Standard DC Candy range are as is, in the colours and flavour they are advertised in.
Heart, Star, Cross, or Swirl Designs are able to be made in custom colours and flavours for orders of 5kg or more (Custom Colour Generic Candy).
All other designs in the Standard DC Candy Range are only able to be made in custom colours and flavours if they are ordered in a 10kg batch (10kg Designer Personalised Candy).
Yes! If you order jars or bags with your candy order, our experienced team will pack the candy into the jars or bags for you so they come already filled and ready to go.
Yes. If you order the candy without packaging, it will come in 1kg bulk bags.
If you purchase Designer Candy’s personalised stickers, ribbons and tags with your candy product order, they will come with your order for self-assembly. For your convenience, the ribbons will come precut and the tags already have the holes punched.

Shipping Questions

Orders can be picked up directly from our candy factory and showroom in Tullamarine, Melbourne, or shipped Australia wide by Fastway Couriers or Australia Post. For further information, please see Shipping Information
Yes, we deliver Australia wide! We can also send our products internationally, with the exception of lollipops and glass jars which are too fragile to be sent overseas.
Yes! We use very careful packaging methods to ensure your jars will arrive safe and sound. We guarantee your satisfaction with Australia wide delivery. In the extremely rare event that a breakage occurs, we will replace any damaged jars sent by Fastway Couriers or Insured Australia Post delivery.
Shipping costs will vary depending on your location and the weight of your order. Once you have signed in, you may obtain a shipping quote for your order at the Cart, prior to proceeding to checkout.

General Candy Questions

Stored correctly the candy will last for about 12 months, or lollipops for about 6 months. The candy products will not “go off”, but the colours can fade and the texture can go soft after this time. We recommend having the “Date Required” for delivery or pick up 2 – 4 weeks prior to your event date to ensure ultimate freshness. All products should be kept airtight and stored in a cool dry area away from excessive heat or sunlight.

Sugar, water, glucose, food acid (330), flavours, and colours 102, 110, 122, 123, 133,155,171. We use only the highest quality Australian ingredients and flavours to provide you with the best tasting premium candy. Our candy is nut free, gelatin free, dairy free, soy free, gluten free and fat free.

To see how the magic happens click here to see our candy making slideshow.

Our candy is Gluten free, Soy Free, Nut Free, gelatine free and Diary Free. HALAL. There are no animal products used in the ingredients, only bees wax is used to coat our marble tables that the boiling candy gets poured onto, to prevent the candy sticking. Not kosher.

Ingredients – Sugar, Gluecose, Water, Food Acid (330), Flavours, Colours 102, 110, 122, 123, 133, 155, 171.
May contain traces of bees wax.

10kg Designer Personalised Candy Questions

The Designer Personalised Candy can only be made in 10kg batches, due to the way the candy is handcrafted to get the personalised letters / design inside the candy.
Very approximately 3,500 pieces of candy. For events this is suitable for between 60 and 200 guests (depending on how you have the candy packaged).
You can have a maximum of 14 letters plus a heart, star, or cross.
In most cases, no, the Designer Personalised Candy will be made in capital letters. There can be exceptions to this, if you have a small number of letters in the candy. Any lowercase text requests will need to be approved first. Please email them to info@designercandy.com.au
All logos or customised images are subject to approval. Please email them first to info@designercandy.com.au for approval before placing your order.
(e.g. 5kg ASH ♥ ANDREW & 5kg ANDREW ♥ ASH, or 5kg blue and 5kg pink)
No. Due to the way the Designer Personalised Candy is handcrafted to get the personalised letters / design inside the candy, the whole 10kg has to be the same design, as it is created from one giant batch.
You can choose one colour for the text, one colour for the heart/star/cross, and up to 3 colours around the outside of the candy OR rainbow.
Only one flavour can be chosen per 10kg batch of candy.
No. If you choose to have your order packaged you can specify how many jars or bags you require. Any remaining candy from your 10kg Designer Personalised Candy order will come in bulk bags.
Yes. If you order the candy without packaging, it will come in 10 x 1kg bulk bags.
Any leftover candy is normally used to put out in bowls at the event, or on any dessert tables or lolly buffets. Or perhaps you would prefer to EAT IT yourself!

General Questions

Yes. To apply for wholesale pricing and to find out more information, register for a standard account first. Once you have a standard account registered, go to the Wholesale Application Form and fill in your business details. Only businesses with an ABN who resell the products as part of their business will qualify. Designer Candy will review your Application and if you are successful, your account will be changed to Wholesale, which will enable you to view wholesale pricing and wholesale information once logged in to the website.
No, our images can’t be used. Designer Candy maintains copyright of all images and photographs on this website. They must not be reproduced or copied in any way without written permission. If you are a wholesale customer needing images to advertise the products, please contact us to request images provided by Designer Candy for your own use and we will provide them for you – please DO NOT copy any image or photo directly from this website.